Aakra Game Privacy Policy — How We Protect Your Data

01 Introduction

This Privacy Policy describes how Aakra Game ("we", "us", "the Platform") collects, uses, stores and protects personal information provided by players ("you") when you register an account, use the platform or interact with any of our services at aakragame.pro.

We are committed to handling your personal data responsibly and transparently. This policy is written in plain English so you can understand exactly what happens to your information — no legal jargon designed to obscure what is actually going on.

By registering an account with Aakra Game, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the complete framework governing your use of the platform.

02 Data We Collect

We collect personal information in two broad categories: information you provide directly when you use the platform, and information collected automatically when you access the platform.

Information you provide directly:

• Full name and date of birth — required for account registration and age verification.
• Contact details — email address and phone number — used for account communications.
• Payment information — the method you use for PKR deposits and withdrawals, such as your JazzCash or Easypaisa mobile number, bank account details or card details. We do not store full card numbers or mobile wallet PINs.
• Identity documents — where requested for verification purposes, such as a national identity card or other government-issued ID. These are used solely for verification and not retained longer than necessary.
• Communications — messages you send to our support team, feedback you provide, and any other correspondence.

Information collected automatically:

• Device and browser information — type of device, operating system, browser version and screen resolution.
• IP address and approximate location — used for security monitoring and to identify unusual access patterns.
• Platform usage data — pages visited, games played, bets placed (by type and amount), session duration and navigation patterns.
• Cookies and similar technologies — see the Cookies section below for full details.

03 How We Collect Your Data

We collect your personal information through the following channels:

• Registration: When you create your Aakra Game account you provide your name, date of birth, email address and phone number directly through the registration flow.
• Deposits and withdrawals: When you add funds or request a cashout via JazzCash, Easypaisa, Raast, bank transfer or card, the necessary payment details are captured to process the transaction in PKR.
• Identity verification: If we request documentation to verify your identity or age, you upload or submit that information directly to our verification process.
• Platform usage: As you browse, play games, place bets on cricket, PSL, T20 or other markets, and use platform features, we automatically log usage data through server logs and analytics tools.
• Cookies: When you access aakragame.pro, cookies and similar tracking technologies may record certain information about your session. Full details are in the Cookies section.
• Support interactions: When you contact our support team by live chat or email, we retain records of those communications to help resolve your query and improve our service.

04 How We Use Your Data

Aakra Game uses your personal information for the following purposes only:

• To create and manage your player account, including login authentication and account settings.
• To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card — and to maintain an accurate transaction history.
• To verify your identity and age in accordance with our platform rules, particularly the requirement that all players must be 18 or older.
• To detect, investigate and prevent fraud, collusion, match fixing, duplicate accounts and any other activity that violates our Terms and Conditions.
• To provide customer support — answering your queries, resolving disputes, and following up on any issues you raise with the support team.
• To operate responsible gaming tools including deposit limits, session reminders and self-exclusion, and to monitor for signs of problematic gambling behaviour in line with our Responsible Gaming commitment.
• To send account-related transactional communications — deposit confirmations, withdrawal updates, security alerts and important policy changes.
• To send marketing communications about bonuses, promotions, cricket betting offers and new platform features — but only if you have given your consent. You can withdraw consent at any time.
• To analyse platform usage in aggregate form so we can improve the games, betting markets, and overall experience for Pakistan players.

05 Payment Data & PKR Transactions

All financial transactions on Aakra Game are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the transaction is processed by that payment provider using their own systems and security infrastructure.

Aakra Game does not store your full card number, mobile wallet PIN, or bank account login credentials. We retain only the minimum payment reference information needed to reconcile your transaction history and process withdrawals to the correct account — for example, the last four digits of a card or a partial mobile number for identification purposes.

Your payment provider — JazzCash, Easypaisa or your bank — will have their own privacy policy governing how they handle your financial data during the transaction process. We recommend you review their respective policies as well.

• Deposit and withdrawal records are retained as part of your account transaction history for as long as your account is active and for a period thereafter as required for financial record-keeping.
• Transaction data is used solely to process payments, resolve disputes and prevent fraud — not for any other commercial purpose.
• Where a withdrawal is pending verification, related financial records may be temporarily retained until the verification process is complete.

06 Sharing Your Data

Aakra Game does not sell, rent or trade your personal data to third parties under any circumstances. Your data is shared only in the following limited situations:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction details necessary to process your PKR deposits and withdrawals. They receive only what is required for that specific transaction.
• Identity verification providers: Where we use a third-party service to assist with verifying identity documents or age, the relevant data is shared with that provider solely for verification purposes and under strict confidentiality agreements.
• Platform infrastructure providers: Cloud hosting, analytics and security service providers may process platform data on our behalf. These providers operate under data processing agreements that restrict how they may use the data.
• Legal obligations: Where we are required by law or a valid legal process to disclose information, we will comply with that obligation. We will notify you where legally permitted to do so.
• Business transfers: In the unlikely event of a merger, acquisition or sale of platform assets, player data may be transferred as part of that transaction. Any successor would be required to honour this Privacy Policy.

In all cases of data sharing, we apply contractual safeguards to ensure your information is handled with the same standard of care we apply internally.

07 Cookies & Tracking Technologies

Aakra Game uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a straightforward breakdown of what we use:

• Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your preferred language and currency (PKR), and maintaining your session security. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Help us understand how players navigate the platform — which games and betting markets are most popular, where players encounter issues, and how session flow can be improved. Data is aggregated and anonymised where possible.
• Preference cookies: Remember settings you have chosen, such as display preferences and responsible gaming tool configurations, so you do not have to reconfigure them each visit.
• Marketing cookies: With your consent, these allow us to show relevant promotional content about bonuses, PSL betting offers and new features. You can opt out of marketing cookies from your account settings.

Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies may prevent some platform features from working correctly. For analytics and marketing cookies, you can manage preferences directly from your Aakra Game account settings.

08 Data Retention

We keep your personal data only for as long as it is necessary for the purpose it was collected, or as required to comply with applicable record-keeping obligations. The following general retention periods apply:

• Active accounts: Personal data associated with an active player account is retained for the full duration of the account's existence plus a reasonable period following account closure.
• Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for a minimum of five years following the transaction date for financial record-keeping purposes.
• Identity verification documents: Copies of identity documents submitted for verification are retained only for as long as required for the verification process and relevant record-keeping, after which they are securely deleted.
• Support communications: Records of support interactions are retained for up to two years following the closure of the relevant support case, to assist with any follow-up enquiries or disputes.
• Marketing consent records: Records of your marketing consent or opt-out are retained for as long as they are relevant, to demonstrate compliance with your stated preferences.

When data is no longer required, it is deleted or anonymised in a manner that prevents recovery. If you request account deletion, we will action that request subject to any retention obligations that legally require us to keep certain records.

09 Security

Aakra Game applies technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:

• TLS encryption for all data transmitted between your browser or mobile device and our platform.
• Encrypted storage for sensitive data held on our servers.
• Access controls that restrict internal access to personal data to authorised team members with a genuine operational need.
• Monitoring systems that detect unusual login activity, suspicious transaction patterns and other potential security events.
• Regular security reviews of our platform infrastructure and data handling procedures.

While we take security seriously and invest in protecting your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect any unauthorised access to your account.

10 Your Rights

As a player on Aakra Game you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

We aim to respond to all data rights requests within 30 days. Complex requests may take a little longer, in which case we will notify you of the delay and the expected resolution timeframe. There is no charge for exercising your rights.

11 Minors

Aakra Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration is only permitted for players who are 18 years of age or older, and we apply age verification procedures to enforce this.

If we become aware that personal data has been collected from a minor — whether through a misrepresented registration or any other means — we will take immediate steps to delete that data and close the associated account. Any balance held on such an account will be returned to the payment source used for deposits.

If you are a parent or guardian and believe that a minor in your household has registered or used an Aakra Game account, please contact our support team immediately so we can investigate and act quickly.

12 Changes to This Policy

Aakra Game may update this Privacy Policy from time to time to reflect changes in our data handling practices, platform features, payment methods or applicable rules. When we make material changes, we will notify registered players by email or through an on-screen notice at next login.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically if you are a regular platform user. Your continued use of Aakra Game following notification of an updated Privacy Policy constitutes acceptance of the changes.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact support to discuss your options, including account closure and data deletion.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please get in touch with our support team. We are available 24/7 via live chat on the platform, or by email:

For responsible gaming requests such as self-exclusion or deposit limit changes, please indicate this in your message so we can prioritise accordingly. More information on the responsible gaming tools available is on our Responsible Gaming page.